Refund Policy
At Emiri Oud, we strive to process every order with care and the highest quality standards. However, if you are not completely satisfied with your purchase, you may return any unopened products to us.
Conditions for Returns:
- Items must be unopened, in their original sealed condition, and securely packaged for return.
- Returns must be initiated within 10 days of purchase.
- Refunds or replacements are only processed for products damaged upon arrival, with proof of damage (photo or video) required.
How to Arrange a Return, Refund, or Replacement:
Email our Customer Care Team at info@emirioud.com with the following details:
- Full Name
- Email Address
- Order Number
- Reason for Return
Return Address:
- EMIRI OUD
- 73 Silk Mill Street
- Manchester, England
- M28 1NX
Please return items using a tracked delivery service at your own cost.
Refund Processing Time:
Allow up to 15 days for us to process your refund once the item has been received.
We are here to assist with any questions regarding your return process.
Refund Processing Time:
When returning goods, the refunds will be paid to the same method of payment used on the original order. The refund value will be exactly the same as what was originally paid for.